If you have enabled two-factor authentication (2FA) and you've lost access to your authentication device, for example, your smartphone, that's unfortunate! We are sorry to hear that, but luckily we’re here to help.
We can disable your 2FA for you. However, to allow us to do so, we need to make sure it is really you making this request. Please follow the instructions.
Contact the support team
- Please create a new support request via our support form, and make sure you use the email address from your Homey account.
- Select 'Disabling 2FA' as your request category.
- Fill in the request form. Please attach a picture of a valid ID, which shows your name and the validity date. We advise you to black out all other information including your photograph, to protect your identity.
- Once we receive your information, we'll disable the 2FA on your account so you can log in again. We'll also send you a notification of that to your email address.