If you have enabled two-factor authentication (2FA) and you've lost access to your authentication device, for example, your smartphone, that's unfortunate! But don't worry, we're here to help.
Contact the support team
- Please send an email to support@athom.com from your Homey account's email address, with a watermarked copy of a government-issued identification document, such as a driver's license or passport.
- We'll then disable 2FA on your account so you can log in again.