Submit a request

Please select the type of Homey you're using.

Please categorize your issue. Please note: this form is not meant for questions about the beta status of Homey, access codes or beta feedback. For all these questions, please check https://homey.app/en-us/wiki/homey-beta-status/ .

Please categorize your issue. Please note: this form is not meant for questions about the beta status of Homey, access codes or beta feedback. For all these questions, please check https://homey.app/en-us/wiki/homey-beta-status/ .

Homey hardware that doesn't boot might be the fault of a broker power adapter. Please try to power on your Homey hardware with a different USB power adapter and select your issue.

Homey hardware that doesn't boot might be the fault of a broker power adapter. Please try to power on your Homey hardware with a different USB power adapter and select your issue.

Full instructions: (1) Keep Homey upside down until it enters recovery. (2) Go to setup.athom.com using Firefox on a laptop or desktop. (3) Select your language and press ALT to 'continue in browser'. (4) On the Wi-Fi selection screen, hold ALT to 'Download full update' (5) Choose to 'keep your data'. Homey now downloads a new, full software image which should resolve your Zigbee issue. If not, please indicate so to continue contacting our support.

We can only provide support here for apps made by Athom B.V.. You can contact the developer of the app via the App Store page. Near the bottom of the page, look for the 'Support contact' or 'Community forum' options

Visit https://support.athom.com/hc/articles/360013177034 to learn how to create a Homey Diagnostics Report ID.

To view the current status of the Homey Beta, please use https://homey.app/en-us/wiki/homey-beta-status/ . On this page, there is a list of known issues as well as a link to the beta feedback form. Please use that for any issues you have with our beta so they are immediately in the right place. Do NOT use this ticket form.

If a shipping address or invoice is not applicable, please indicate so in this field.

Please enter all details of your request and issue, and include, when applicable and possible: (1) steps taken to solve it (2) how it can be reproduced (3) wireless technologies involved (4) what Homey was doing / showing at different steps. It helps to add a picture or screenshot as attachment below.

Add file or drop files here