(1) Keep Homey upside down until it enters recovery. (2) Go to setup.athom.com using Firefox on a laptop or desktop. (3) Select your language and press ALT to 'continue in browser'. (4) On the Wi-Fi selection screen, hold ALT to 'Download full update' (5) Choose to 'keep your data'. Homey now downloads a new, full software image which should resolve your Zigbee issue. If not, please indicate so to continue contacting our support.
To view the current status of the Homey Beta, please use https://homey.app/en-us/wiki/homey-beta-status/ . On this page, there is a list of known issues as well as a link to the beta feedback form. Please use that for any issues you have with our beta so they are immediately in the right place. Do NOT use this ticket form.
If a shipping address or invoice is not applicable, please indicate so in this field.
Please enter all details of your request and issue, and include, when applicable and possible:
(1) steps taken to solve it (2) how it can be reproduced (3) wireless technologies involved (4) what Homey was doing / showing at different steps. It helps to add a picture or screenshot as attachment below.