If you have enabled two-factor authentication (2FA) and lost access to your authentication device, we can disable 2FA on your account.
We need to make sure you are making this request when you contact us. Therefore, please follow the instructions below.
- Send an email to 2farecovery@athom.com from the email address associated with your Homey account.
- Attach a photo or scan of a government-issued ID or Passport. To protect your identity, we advise you to black out all other information, including your photograph.
When your account name matches the ID, we will disable 2FA on the account associated with the email we received. We might ask you a follow-up question to ensure the email address is really yours.
