If you have enabled two-factor authentication (2FA) and you've lost access to your authentication device, we can disable 2FA on your account.
When you contact us, we need to make sure it is really you making this request.
- Send an e-mail to email@example.com from your Homey account's e-mail address.
- Attach a photo or scan of a government issued ID or Passport. We advise you to black out all other information including your photograph, to protect your identity.
When the name of your account matches the ID, we will disable 2FA on the account we've received your e-mail from. We might ask you a follow-up question to ensure the e-mail address is really yours.