When you contact support about the Homey Energy Dongle, they may ask for a diagnostics report. Creating one gives you a unique code, such as 1234ABCD, that you send to support so they can look into the issue.
In the Homey app, go to Devices.
- Tap the Homey Energy Dongle.
Tap the settings icon in the upper-right corner.
Tap Create Diagnostics Report.
- Send the code to support.
Troubleshooting
The diagnostics report can’t be created
The P1 port of some smart meters doesn’t supply enough power to the Homey Energy Dongle. Connect the supplied USB-C cable to the Homey Energy Dongle and to a power source, then try again.
