After purchasing a Homey Pro (Early 2023), you can migrate your settings from the one you've been using previously. Doing so is straightforward, so take a look at how to get it done yourself.
- Create a backup on the Homey you'd like to replace by navigating to
Create a backup. Read more about how to create a backup.
- Turn off the original Homey. This is important because two Homeys with the same settings might conflict.
- Once your new Homey Pro (Early 2023) is connected to your Wi-Fi network, you will be asked if you want to restore a backup on this new Homey Pro. If this is not your first set-up, initiate the reset to factory settings on the new Homey Pro first.
The restored backup does not contain the installed Apps, and after the migration your new Homey Pro (Early 2023) will automatically download and install your Apps. Only compatible Apps (SDKv3) are migrated, Apps that have not yet been updated to SDK v3 will not be installed.
After migrating, you must log in again to all 3rd party services where you've logged in with your Homey account, e.g. Google Assistant, Amazon Alexa, and IFTTT. This ensures the services keep working correctly.
Zigbee devices not responding after restoring a backup
Each and every Zigbee device needs to be send a repair command to start working on your new Homey Pro. To do so you can go to the device settings on the Homey Mobile App and click "Try to repair" under Maintenance. In the Homey Web App you can right-click the device tile and click repair.
Why do I need to power off the old Homey?
Z-Wave and Zigbee, two wireless protocols that Homey uses, create their own internal mesh networks to manage the devices. These networks can only have one Homey in them to control everything. Having two of them with the same network details will likely cause conflicts. To be sure, you can reset the old Homey to factory settings afterward.