Connecting your Homey Energy Dongle is a straightforward process designed to get you up and running quickly. Follow these steps to ensure a smooth setup experience.
Analog meters are not supported.
Getting started
1. Plug in the Homey Energy Dongle
Start by plugging the RJ12 connector into your smart meter’s P1 port.
2. Check the LED
If the LED starts breathing blue, your Homey Energy Dongle is in pairing mode, and you can proceed to the next step.
If the LED is red or off, simply connect the provided USB-C cable from the Homey Energy Dongle to a power source to ensure the device remains powered.
Any other LED state?
Reset the Homey Energy Dongle by inserting a pin into the small hole next to the USB-C port for 30 seconds. The LED will blink red when the reset is complete.
Pairing the Homey Energy Dongle
Open the Homey app and tap Devices in the tab bar.
Tap → New Device in the upper-right corner.
The Homey Energy Dongle will pop up automatically. Tap Connect and follow the steps.
That’s it! You’re all set to monitor your energy usage with Homey Energy Dongle.
Troubleshooting
Some smart meters may not provide sufficient power to the Homey Energy Dongle, leading to frequent disconnections or other unusual behavior. If you experience any issues, try powering the Homey Energy Dongle through its USB-C port first to see if that resolves it.
My Homey Energy Dongle can’t be found
Ensure your Homey Energy Dongle is in pairing mode, indicated by a breathing blue LED. Also, check that your Homey app is up to date and that Bluetooth permissions are enabled.
My Homey Energy Dongle doesn’t connect to Wi-Fi
Make sure your Homey Pro and Homey Energy Dongle are connected to the same 2.4 GHz Wi-Fi network. The Energy Dongle utilizes Wi-Fi 6 and Bluetooth 5 LE, both operating on the 2.4 GHz band, so your Homey Pro needs to be on the same band to connect reliably.
My Homey Energy Dongle isn’t receiving any data
Some smart meters in Belgium, Denmark, Sweden, and Switzerland have a P1 port that your energy provider needs to activate remotely. Without activation, your Homey Energy Dongle won’t receive any data. You can usually request this through your provider’s portal or by email.
Error: “Unable to read your smart meter data”
If you’re having trouble, try reconnecting the Homey Energy Dongle to your smart meter. If issues persist, please create a Diagnostics Report and contact our support team for help. Please also provide the type of Smart Meter you are connecting Homey Energy Dongle to.
Error: “Decryption key required”
In some regions, smart meter data is encrypted. Contact your energy provider to request the decryption key. Once you receive it, enter the key in the device settings of the Homey Energy Dongle by navigating to Advanced Settings → Decryption Key.
Error: “Unable to decrypt”
Double-check the decryption key you entered. If it’s correct and you are still facing issues, generate a Diagnostics Report for your Homey Energy Dongle and contact our support team.
