If you click Manage Your Order under My Orders and your order doesn’t appear in Shopify, make sure you sign in with the same email address you used at checkout.
Each order is linked to the email address used when it was placed, which may be different from your Homey account email.
Not sure which address you used?
Search your email for “Athom” or “Homey” to find the order confirmation.
Switch to the correct email address
- On the Shopify order page, click your avatar in the top right.
- Click Sign out.
- Go back to My Orders and click Manage Your Order.
- On the Shopify sign-in page, enter the email address you used when placing this order in the Email field, then click the arrow.
- Enter the verification code Shopify sends you.
- If you don’t receive one, check your spam folder.
- Your order details are now shown.
No access to that email address
If you can’t sign in with the email address used at checkout, for example because it’s a single-use address, contact support so we can look into it.
