You can return a Homey product purchased through the Homey Store within 14 days of delivery.
Start a return
Start your return from your order confirmation email or from My Orders.
Your order confirmation email is sent to the address you used at checkout. If your Homey account uses the same email address, the order also appears under My Orders.
From your order confirmation email
Open the email and click View your order to open the order status page.
From My Orders
Go to My Account → My Orders and find your order. Click Manage Your Order to open the order status page.
On the order status page
- If any of your items are eligible for return, click Return items.
- Select the items you want to return and choose a return reason.
- Click Review changes, then submit your request.
The reason you select is used only for internal evaluation and doesn’t affect your request.
What happens next
You’ll receive a confirmation, followed by an email with shipping instructions. After we receive and check your return, we’ll issue your refund.
Contact our support team if you have questions about your return, or if you’re not sure your item is eligible.
Learn more about our webshop conditions.
