If you are encountering problems and need support, you can request support via our support desk.
- Make sure you gather as much information as possible, this will help the support team troubleshoot your Homey better and faster.
- A Diagnostics report is needed to file your request. Read here how to create a Diagnostics report.
- Once you have your Diagnostics report, you can request support here.
Before submitting a support request for the new Homey or Homey Bridge, first, please take a look at the current Beta Status page to check for known issues.