With normal use, there is no need to use Homey’s Recovery Mode. However, there are a few reasons you might want to do so. Follow the steps below to use it.
There are two particular cases for enabling Recovery Mode:
- You want to connect Homey to a new Wi-Fi network
- Homey is not responding anymore
- After an update, part of your Homey is not working correctly.
Entering Recovery Mode
- Make sure Homey is powered on in the upright position. Homey should be powered on for at least 30 seconds before continuing.
- To enter Recovery Mode, turn Homey upside down.
- Wait for the 10-second countdown to end.
- Homey is set to Recovery Mode and will prompt you to open the Mobile App to get started, as when you first installed Homey.
Repeating the initial setup to change the Wi-Fi network
- Once Homey is in Recovery Mode, open the Homey app and tap on More (…) → Your Homey → Add New Homey.
Homey setup will automatically open.
Follow the on-screen instructions.
Connect Homey to the desired Wi-Fi network.
Choose between deleting all data (for a factory reset) or keeping it to continue using Homey.
Reinstalling Homey firmware
Once Homey is in Recovery Mode, open the Homey app and tap on More (…) → Your Homey → Add New Homey.
Homey setup will automatically open.
Follow the on-screen instructions.
After checking for updates, please select No if you are prompted to restore a backup (only for Homey Pro users who have a backup subscription). The grey Options button should become available after this. Tap Options and select Download full software update.
Removing the linked account via factory reset
If you don’t want to link an existing or new Homey account and prefer factory resetting the device, follow the steps in this article.
