If you are encountering problems and need support, please always provide a Diagnostics Report ID. This is a unique code, for example
1234ABCD, that helps us troubleshoot your Homey faster.
To create a Diagnostics Report ID on your mobile or desktop device, please follow these steps.
- In the Homey app, go to
Generaland scroll down.
- Tap the
Create Diagnostics Reportbutton.
- You will receive a unique code. Use this code when creating a request for help.