Creating a Diagnostics Report ID for Homey Pro

If you are encountering problems and contact our Support Team, you might be asked to send a Diagnostics Report ID. This is a unique code, for example 1234ABCD, that helps us troubleshoot your Homey faster.

To create a Diagnostics Report ID on your mobile or desktop device, please follow these steps.

Mobile app

1. In the Homey app, go to More (...) → Settings → General and scroll down.
2. Tap the Create Diagnostics Report button.
3. You will receive a unique code. Give this code to our Support Team.

Web app

1. Navigate to developer.athom.com/tools/system and log in with your Athom Account. 
2. Tap the Create Diagnostics Report button.
3. You will receive a unique code. Give this code to our Support Team.