Want to return your Homey product? If you purchased it from the Homey Store, please get in touch with our support team within 30 days of delivery. We’ll help you with the next steps.
Request a refund
- Open the Support Form and sign in with your Homey account.
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Under My Homeys, select the product you’d like to return. Then, in the Warranty category, choose Returns.
If your order isn’t listed, select My order isn’t listed → Contact Support.
- Complete the form, attach the original invoice, and click Send.
Our support team will send you an RMA form and return instructions. Once we’ve received the product, we’ll check its condition and make sure it works properly. If everything is in order, we’ll refund the full purchase price.
Learn more about our webshop conditions.
