Returning a product

Are you not satisfied with your Homey? We are sorry to hear that.

Requesting a Refund

If, for any reason, you want to return the product you purchased from our online store to request a refund, please contact our support desk within 30 days starting from the day you received the product.

1. Open the Support Form → log in → choose the product you wish to return → select Returns in the Warranty category → continue to Contact Support.
   If your order is not listed, please select My order isn't listed→ continue to Contact Support.
2. State the exact reason why you want to return the product and attach the original invoice.
3. Our support team will forward an RMA form and all the necessary information needed to return the product to us.
4. Once the product arrives at our office, it will be checked for damages and functionality.
5. If everything is functional, you will receive a refund of the price you paid for the product.

Note: More information about the conditions of our webshop can be found here.

To contact support, please submit this form.